Service Delivery Manager- SOC (Security Operations)

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    ₹25,00,000 - ₹30,00,000
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Experience: 10 – 15 years

Overall 10+ years (Min 5 years managing SOC Teams) / Should have handled atleast 20+

Certifications in Security & Networking: CISSP, CEH, CISM, CRISC

Should have worked on Cloud Security

Should be technically sound on Security, Networking, Windows (Wintel/AD) concepts



  • Minimum 10+ years of experience in the field of IT service management and/or IT security operations. Strong technology background
  • Experience in the field of threat intelligence, network forensics will be preferred.
  • Significant experience in network intrusion detection, including experience using common network monitoring tools – IDS, IPS, SIEM and Syslog
  • Any relevant IT or security certifications including CISSP, CISM, CRISC, CEH or SANS certs
  • Experience in security products and technologies, security engineering, networking protocols, security analysis, network and endpoint forensics, and investigations
  • Excellent communications skills
  • Customer focus

The individual is responsible for the global management of IT security operations. That involves the management of all aspects of our 24×7 security operations, i.e. daily oversight and management of all SOC functions.

In this role he/she:

•Ensures that security operations are performed per defined procedures and service levels

•Ensures that security relevant incidents are escalated in a timely manner within the team and that the respected Incident Responses process is triggered and executed as defined

•Ensures that the SOC teams closely collaborate and partner with ORE and Infosec, in particular with regard to the management of security incidents

•Collaborates with the senior IT leadership on security operations relevant topics

•Partners with the service excellence team to maintain a high level of operational performance

•You will provide technical and functional guidance to team members in the domain of security operations, in particular event monitoring, incident analyses and response

•You will manage the build-out of the SOC team and the operationalization of the SOC responsibilities and tasks

•You will have to demonstrate strong people management skills by motivating and actively developing your team by providing regular coaching, mentoring and defining career progression path

•In this role you will be responsible for hiring and retaining talent in your team

•Drive continuous operations improvement activities, such as process optimizations, development of operations procedures, knowledge document reviews

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