Manager/Team Leader- Customer Service

  • Location:
  • Salary:
    ₹5,00,000 - ₹7,00,000
  • Job type:
    Full-Time
  • Category:
    Operations/CRM

  1. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  2. Provides continual evaluation of processes and procedures. 
  3. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  4. Provides statistical and performance feedback and coaching on a regular basis to each team member.
  5. Writes and administers performance reviews for skill improvement.
  6. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.
  7. Ensures employees have appropriate training and other resources to perform their jobs.
  8. Responds to and resolves employee relations issues expressed by team members.
  9. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  10. Addresses disciplinary and/or performance problems according to company policy.

Competencies

  1. Communication Proficiency.
  2. Customer/Client Focus.
  3. Leadership.
  4. Organizational Skills.
  5. Performance Management.
  6. Problem Solving/Analysis.
  7. Technical Capacity.

Candidates from furniture categ background only
Should have led a team of min 10

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