• Location:
  • Salary:
    ₹16,00,000 - ₹19,00,000
  • Job type:
  • Category:
Candidates from BPO/Shared Services Only
Oracle EBX experience
Candidates from Delhi/NCR Only
Experience supporting F&A Shared Services preferred
Exp: 13 – 15 years

Job Description :

  • Operational interface between GEOS Operations and the Business in the Region
  • Account Management lead between Technip and third party support provider for the Region
  • Suggest and implement processes, technologies and procedures to maintain and enhance the service offered to the business.
  • Point of escalation for Service Delivery issues in the region.
  • Member of the Change Advisory Board, and Regional Change Manager
  • Implement best practice in ERP Operations service Delivery
  • Single point of contact/escalation with Systems/Infrastructure/Interface teams in conjunction with relevant SSO functions.
  • Disaster recovery management and testing.
  • Manage OLAs and Under-pinning contracts.
  • Assist, develop and manage regional support budgets.
  • Regular business performance reviews.
  • Regular SLA reviews.
  • Release Management functions.
  • Produce and monitor relevant KPIs for the team
  • Manage the design and delivery of services to GEOS customer base in the region
  • Manage the functional and business analyst resources based in the region
  • Manage the support of BI and BI APPS


  • HND or equivalent
  • ITIL certification v3 Foundation, but Manager’s certificate preferred.


  • Degree preferably in a technical discipline
  • IT industry recognised qualification (e.g. MCP,MSCE/A,CCNA)

  • Demonstrates exemplary leadership skills to create and develop a high performance, productive, engaged work teams and result-focused work environment of inclusion, fairness and employee engagement
  • Creates a friendly and pleasant working environment and develops a culture of mutual respect and communication
  • Promotes the Technip Values, HSE policy, Compliance and Ethics
  • Develops employees to their fullest potential and provides challenging opportunities that enhance employee career growth.
  • Provides effective management of employees through timely, candid and constructive feedback.
  • Good understanding of the Interfaced environments linked to GEOS – MDM, InforEAM, OBIEE etc


  • Experience working in an IT environment
  • Demonstrable relevant experience managing a team of people
  • Excellent communications and interpersonal skills
  • Ability to work autonomously
  • Flexible attitude to working hours
  • Demonstrable strong IT Systems/Operational skills.


·            Experience in an IT environment

·            Experience of Service Desk management

·            Project management experience

·            Experience of the “ITIL” framework

·            Experience of an ERP deployment

·            Service Delivery experience of an ERP


·         Management of technical and analytical staff (Functional and Technical competencies)

·         ERP competencies (understanding of ERP principals as they apply to support/service delivery)

·         Competency with planning and budgeting tools

·         Experience of creating, deploying and maintaining SLA’s and Support KPI Reporting


·         Oracle EBS general competencies (Functional and Technical)

·         Oracle EBS Support and Service Delivery competencies


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